With rapid changes in drying technology, it's more important than ever for contractors and insurance company representatives to communicate and work together to resolve water damage problems in the homes of our mutual customers, the insureds.

Clean Care Seminars' Agent/Adjuster course is an overview on how the insurance and professional restoration industries can work together to provide insureds with rapid, responsive, technically accurate procedures for loss mitigation on water damage claims. Throughout, emphasis is placed on the public health and safety issues that may arise in water restoration situations. Emphasis is placed on teaching agents, as the recipient of the notice of loss, as well as adjusters, about their insured's policy-mandated responsibility to take ". . . reasonable and prudent actions to preserve, protect and secure property and occupants from further damage and liability." Further, the desired outcome of the course is a greater appreciation of rapidly evolving restoration sciences.

This A/A course is taught by Jeff Bishop, BBA Univ. GA, international consultant, co-author of the Institute of Inspection, Cleaning and Restoration Certification's Standard and Reference Guide for Water Damage Restoration (IICRC S500). Bishop is a 31-year veteran of the restoration service industry, who has written 13 technical books and produced 6 videos on cleaning and restoration subjects. He is a past VP and chairman of the IICRC Examinations and Standards Committee and Certification Board. He also serves as a Director for the International Society of Cleaning Technicians. He teaches over 50 courses on restoration subjects annually. His courses have been approved for Continuing Education Credits by State Insurance Commissioners in Alabama, Nebraska, Iowa, Georgia, Michigan, Minnesota, Missouri, Kansas, New Jersey, Ohio, New York, North Carolina, South Carolina Louisiana, Tennessee, Texas, Wyoming, Wisconsin, Colorado and Florida.

Topics include:

• Preparations, Principles of Drying, Categories and Classes of Water Losses - Critical information for agents/adjusters to understand about the basic concepts underlying professional drying.
    

• Equipment, Supplies - Descriptions, formulae, standards for air mover and dehumidifier usage and control; inspections and record keeping forms including Daily Humidity Record and Structural Materials Moisture Content Record.
    

• Microorganisms - This overview defines microorganisms in layman's terms, it covers the five requirements for growth and discusses each in detail, along with health effects from mold exposure.
    

• Psychrometry from Start to Finish -Step-by-step instructions and examples to prepare adjusters to expertly read and interpret psychrometric measurements and understand the complexities of today's drying jobs.
    

• Initial Contact- Phone procedures designed to jump-start the claim, limit liability, increase productivity.
    

• Inspection Procedures - Inspection kits, consumer questions and how to answer them; client briefings, proper authorization - a complete inspection sequence!
    

• Standard Procedures for All Water Losses - Water damage has certain standard procedures that jump start the claim and enhance the technician's professionalism, while fulfilling policy-mandated loss mitigation requirements.
    

• Specific Situation Explained - The A/A course covers step-by-step procedures for: direct-glue carpet, carpet with restorable cushion, carpet with non-restorable cushion, wood floor, wall drying and others.

"A/A Water Restoration" literally is complete training overview for agents and adjusters who are involved in water loss claims. Sponsoring contractors receive the benefit of association with a highly professional courses that creates a link between insurance company representative and restoration professionals. Call 800 455-4278 for more information.